Bring doctors, staff and patients on board for immediate change and exponential growth.
Are your change initiatives working? Hospitals and healthcare practices can invest thousands in operational systems and seminars, but revenues and patient care won t improve unless doctors, staff, and patients do their part. To master the people factor in your practice, you ve got to get M.A.D. Motivate, Align, Differentiate! Learn to use the formula Wendy Lipton-Dibner, M.A. implements worldwide to help practices improve quality of care and boost revenues (as much as 200% in one year).
Practice management consultant Wendy Lipton-Dibner reveals how every practice can use M.A.D. leadership skills to:
Optimize your contact time with patients, colleagues and staff so you get more done
Inspire enthusiasm, willingness and ability to grow
Motivate patients to follow your recommendations regardless of insurance coverage
Reduce staff turnover and exponentially increase productivity, energy and team work
Help partners to work together for improved efficiency, faster decision-making, and better relations
Eliminate negative gossip and reduce conflict
Identify and capitalize on your uniqueness as a practice
Create commitment to your policies, protocols and vision
Make your practice stand out as the premier provider for your specialization
Position your practice to thrive despite tighter insurance reimbursement and economic pressures
No manipulation, no time-consuming touchy feely tactics: M.A.D. Leadership for Healthcare simply maps out a fast-track formula for leveraging that all-important people factor to increase referrals, boost revenues, maximize efficiency, enhance partner collegiality, and improve everyone's satisfaction
Table of Contents Section One:
Introduction How to use the book and CD for maximum impact.
Section Two: The Four Languages of The M.A.D. Formula Simple and powerful techniques from four different sciences to help you to build profound trust and rapid rapport with every type of person you meet. Section Three: M is for Motivate Learn to apply internal and external motivation techniques to move partners, patients, staff and referring colleagues to action!
Section Four: A is for Align Forget team building! Learn new strategies to bring doctors, patients, staff, colleagues and vendors together and capitalize on their strengths as individuals
Section Five: D is for Differentiate Extraordinary new strategies to help you to stand out as the premier facility in your specialization
Section Six: Now That You re M.A.D. Inspiration and guidance to make your efforts pay off for you and your practice.
Appendix Role Play activities for every type of practice.